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Why isn't my sensor connecting to Wi-Fi?

Connecting your sensor to an available Wi-Fi network is important to ensure real-time monitoring is seamless. Setting up its network connection is done during installation when configuring your network.

If you're unable to connect the sensor to Wi-Fi, please try these steps:

  • Ensure you have correctly entered the SSID and password of the network you wish to connect to

  • Check that this network is online and available by using a different device to connect to it. If your Wi-Fi is offline, reboot your network and try again

  • Factory reset your sensor and try again

If you've tried the above steps and still aren't able to connect the sensor to Wi-Fi, please contact Pontosense support at

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