If your device isn't connecting to Wi-Fi:
Verify your Wi-Fi band
Check your router settings to ensure it is set to broadcast on the 2.4 GHz band. If your router is dual-band, ensure that both bands are enabled.
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Restart your device
Hold the button on the bottom edge of your Silver Shield device. Wait for the light to flash red, blue, then green.
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Check your network speed
If your Wi-Fi connection is poor, try moving the sensor closer to your router when possible, or contact your ISP for assistance.
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​Verify your network name and password
Ensure that the Wi-Fi name and password are accurate.
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Check your router's firewall settings
Ensure that your Silver Shield device is whitelisted so that security settings are not preventing it from connecting to Wi-Fi. Contact your ISP for assistance.
If your device is offline:
Try power cycling your device
Unplug your device from power and plug it in again. If the LED blinks green, reattempt device onboarding.
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If power cycling doesn't work
Navigate to Settings > Delete Device. Then, from the Homes screen, tap the Add Device button and follow the instructions to recalibrate the room.
If your device's signal strength is low:
Move your device closer to your router
If there are no power outlets nearby, use an extension cord to power your device.
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Contact your ISP
There may be an issue with your router's functionality.
Still have questions? Contact support@pontosense.com.