top of page

Privacy Policy


Pontosense Inc. and its affiliates (referred to as "Pontosense", "us", "our" or "we") highly value privacy of our customers ("you", "your" or "yourself"). “Silver Shield” is a sensor and AI-based device used together with a web application designed for fall, occupancy, and position detection in real-time (the “Device” and the “Portal”, respectively; and together, the “Solution”). The Solution is developed and owned by Pontosense.

To ensure that our customers and end users (the “Users”) are aware of how their Personal Information is being collected, used, stored, shared, and protected, we have designed Pontosense’s privacy policy (the “Privacy Policy”). Moreover, the policy will also help you understand the rights you hold over your Personal Information and will also guide you on how to contact us in case of queries or concerns regarding your Personal Information. This Privacy Policy is available at [URL] and governs the collection and processing of your Personal Information (defined below) when you browse our website (the “Website”) and when you use our Solution.

1.Purpose and Scope

This policy applies to all products and services (the “Products”) that Pontosense offers to its customers:

  • Website

  • Silver Shield

  • Pontosense mobile/web applications

  • Wireless sensing module

  • Technical support, integration, and engineering services

This policy does not apply to the 'Third parties' (collectively, "they" or "them") who incorporate Pontosense Products. To know how they process, store, and protect your Personal Information, please refer to the privacy policy on their respective website.

·International Scope:

For international users, by accessing our Products, you are providing us with your personal data, and you acknowledge that your data can be collected, processed, and stored by Pontosense and its affiliates in Canada and other countries where our service providers currently reside. In addition, please be aware that the data protection rights and legal requirements in your country may not be equivalent to those in Canada. If you are accessing Pontosense's website and products from outside Canada, you agree to the transfer of your personal information to Canada and other countries where Pontosense operates.

2.Collection of Personal Information

Pontosense collects the following Personal Information in the following use cases:

a. When you make use of or interact with our Website:

  • Cookies

  • Pixels

  • Analytic tools

  • Log files

b. When you contact us through our Website:

  • First name

  • Last name

  • Email

  • Country

  • Any information you provide in order to convey your request

c. When you make use of or interact with the Solution:

  • Wi-Fi network name

  • Log-in details

  • Room number or name, size, Solution installation height

  • Floor number or name

  • Positional information

  • Solution serial number and ID

  • Time and date of fall

  • Time and date of room occupancy or vacancy

3.Data Protection Measures

The security of your Personal Information is important to Pontosense. We protect your information by maintaining physical, organizational, and technological safeguards intended to help protect against unauthorized use, disclosure, or access

Although we have taken measures to help protect our website and Products from unauthorized use, access, disclosure, misuse, and alteration, please note that no security measures can provide absolute protection to your data. As the security of information depends in part on the security of your devices and networks you use to communicate with us, please ensure you take appropriate measures to protect your Personal Information.

4.Purposes of Collection and Use

Pontosense ensures that your personal data is used for reasons which will add value to your experience with us. Here are some of the reasons we use your personal data


a. When you make use of or interact with our Website:

  • Analytics and website analysis

  • Market research

  • Website improvement

b. When you contact us through our Website:

  • To provide you with assistance using our Products

  • To process and answer your questions

  • To send you information or book a demo

  • To customize your experience

c. When you make use of or interact with the Solution:

  • To enable you to use our Products

  • To provide you with customer support

  • To perform the agreement with the Users

  • Personal Information collected online may be combined with information you have provided to Pontosense through other sources, such as over email or the telephone

5.Data Retention

In accordance with data protection regulations, your personal data will be retained only for the required period for which the personal data has been collected and processed. It is to be noted that the retention needs may vary according to the particular purpose hence, the personal data retention period may also vary.

Pontosense makes use of detailed criteria used to determine the retention period of your personal data:

  • The existence of a legal obligation to retain the data for a certain period of time.

  • An administrative interest in retaining your personal data.

  • The existence of a contract between you and Pontosense.

  • The time limits of the applicable legal provisions.

  • It is important to know that the period of data retention can vary depending on the country you reside in.

6.Disclosure of Personal Information

Pontosense acts to protect your Personal Information and ensure that unauthorized individuals do not have access to your information by using security measures to protect your personal information. We will not knowingly disclose, sell or otherwise distribute your Personal Information to any third party without your knowledge and, where appropriate, your express written permission, except under the following circumstances:

  • Legal requests and investigations: We may disclose your personal information when such disclosure is reasonably necessary (i) to prevent fraud; (ii) to comply with any applicable statute, law, rule or regulation; or (iii) to comply with a court order.

  • Third-party vendors and service providers: We may, from time to time, outsource services, functions, or operations of our business to third-party service providers. When engaging in such outsourcing, it may be necessary for us to disclose your Personal Information to those providers (e.g. payroll, benefits providers). In some cases, the service providers may collect Personal Information directly from you on our behalf. We will work with any such providers to restrict how the providers may access, use and disclose your information.

  • Protection of Company and Others: We may release Personal Information when we believe release is necessary to comply with the law; enforce or apply our policies and other agreements; or protect the rights, property, or safety of our Company, our employees, or others. This disclosure will never, however, include selling, renting, sharing or otherwise disclosing your Personal Information for commercial purposes in violation of the commitments set forth in this policy.

7.Right of Access to Personal Information

We are committed to providing you with the right to oppose and withdraw your personal information.

·Right to access:

This right entitles you to request us for a copy regarding the information we maintain about you. You can request an overview of your personal details by contacting us through the company details mentioned in this policy. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain Personal Information, for example if it contains Personal Information of other persons, or for legal reasons. For this purpose, we will require you to verify your identity before allowing you access to your Personal Information.

·Right to rectification:

This right entitles you to request Pontosense to amend your personal information if you believe that it is incorrect or invalid. It also entitles you to request Pontosense to update your personal information if you believe it is not in its complete form.

·Right to erasure:

This right entitles you to request Pontosense to delete/erase your personal information only under specific conditions. To discuss whether you are applicable for erasure of data, contact us at the company details mentioned in this policy.

·Right to withdraw consent:

You also have a right to withdraw your consent from collecting and processing your information. Please note that withdrawing your consent will have no effect on the data processing done prior to your consent withdrawal.

·Right to opt out from cookies:

Your browser gives you the option to reject cookies. However, setting your browser to reject cookies generally hinders the browser's performance and will adversely affect your experience while using our website.

8.Use by Children:

Pontosense does not offer our Products for use by children, and therefore, we do not knowingly collect Personal Information from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any Personal Information to us without involvement of a parent or guardian. In the event that we become aware that you provided Personal Information in violation of applicable privacy laws, we reserve the right to delete it. If you believe we may have such information, please contact us at

9.Amendments to the Policy:

This privacy policy may change from time to time and will be updated with the latest date whereby changes were implemented. We will keep you informed of these changes via notification through email or services. If you access and/or use the site or provide us with personal data after any such changes, you agree to this Privacy Policy as revised.

Please periodically review this Privacy Policy so that you know what Personal Information we collect, how we use it, and with whom we may share it.

10.Contact Information


For any queries relating to how we collect, process, and share your data, for any complaints, and to exercise your rights, you can contact us at

Last Updated: September 5, 2023

bottom of page