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Resolving a mounting error

This article will walk you through the steps to level your device when a mounting error occurs. Keeping your device level is important for optimal fall detection accuracy.

Required materials:

  • Pencil

  • Step stool

For adhesive setup:

  • Replacement red tape

​

​For screw-in setup:​

  • Drill

  • Screw anchors

Steps

1. Gently pull the mounting shield off the wall with your device inside.

2. Correct your device's angle by moving its placement until the in-app error disappears. Mark its new placement on the wall with a pencil.

3. Replace the adhesive on the mounting sleeve.

4. Re-attach the mounting sleeve to the wall on the marked line by pressing on both sleeve flaps for 5 seconds.

Still have questions? Contact support@pontosense.com.

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