Pontosense Inc. and its affiliates (referred to as "Pontosense", "us", "our" or "we") highly value privacy of their customers ("you", "your" or "yourself"). To ensure that our customers are aware of how their Personal Information is being collected, used, stored, shared, and protected we have designed this extensive policy. Moreover, the policy will also help you understand the rights you hold over your Personal Information and will also guide you on how to contact us in case of queries or concerns regarding your Personal Information.
1.Purpose and Scope
This policy applies to all products and services that Pontosense offers to its customers:
Wireless sensing module
Technical support, integration, and engineering services
For international users, by accessing our website and products you are providing us with your personal data, and you acknowledge that your data can be collected, processed, and stored by Pontosense and its affiliates in Canada and other countries where our service providers currently reside. In addition, please be aware that the data protection rights and legal requirements in your country may not be equivalent to those in Canada. If you are accessing Pontosense's website and products from outside Canada, you agree to the transfer of your personal information to Canada and other countries where Pontosense operates.
2.Collection of Personal Information
Pontosense collects the following information gathered from forms and through your interactions with us and our website:
Pontosense ensures that your data is collected in a secured and transparent manner. When you visit our website, we collect data that is sent to us by your web browser or your internet service provider and can include your domain name and your IP address. In case of accessing our website using a mobile device an identifier associated with the device is used for collecting your personal data.
Pontosense also collects other information (such as which pages you view on our website, what you search for on our website, how long you spend on our website, what parts of it you view, and the files you request). We use this information to better understand how visitors use and interact with our website and what measures we can incorporate to improve the website. The amount of information that is sent by your web browser or device depends upon the browser and settings you use. Please refer to the instructions provided by your browser or device if you want to learn more about what information it sends, or how you may change or restrict this.
For data collection on the website, we use a feature on your browser called a "cookie" and/or other similar devices. Cookies are small files that your web browser places on your computer or device's hard drive. They are used for a variety of reasons, such as tracking click streams, and for load balancing. Information tracked through these mechanisms may include but is not limited to:
Your IP address
The type of web browser and operating system being used
The pages of the website you visit
It is to be noted that Pontosense's website embeds plugs-ins, widgets, or other apps of various social media platforms, such as LinkedIn. When you encounter these embedded objects, your internet browser will make a direct connection to the social media platform's service and will share information such as which of our websites you have visited. Our sites may also be made available through third-party social media platforms. If you choose to interact with us using your social media account, we can collect certain information including your public profile, username, stated location, and other interactions (such as interests and likes).
Pontosense also uses Google Analytics, cookies, and similar technologies to collect and analyze information about the use of our site and report on activities and trends. This service also collects information regarding the use of other websites, apps, and online resources. You can learn more about Google's practices by going to "google.com/policies/privacy/partners". To opt out of this service, download the Google Analytics opt-out browser add-on, available at "tools.google.com/dlpage/gaoptout".
4.Purposes of Collection and Use
Pontosense ensures that your personal data is used for all those reasons which will add value to your experience with us. Here are some of the reasons we use your personal data for:
To operate our website in accordance with its terms and conditions.
Use device information on an aggregated basis to learn about the use and performance of our Products and help us develop new ones.
To respond to your questions or inquiries, and to communicate with you regarding our services, including by email and telephone
To provide you assistance with using our products
To conduct market research and surveys
To analyse and improve our products and sites
To send you informational or promotional communications that you have agreed to receive
To carry out other purposes that are disclosed to you and to which you consent.
To carry out any other purpose permitted or required by law.
Personal Information collected online may be combined with information you have provided to Pontosense through other sources such as over email or the telephone.
In accordance with data protection regulations, your personal data will be retained only for the required period for which the personal data has been collected and processed. It is to be noted that the retention needs may vary according to the particular purpose hence, the personal data retention period may also vary.
Pontosense makes use of detailed criteria used to determine the retention period of your personal data:
The existence of a legal obligation to retain the data for a certain period of time.
An administrative interest in retaining your personal data.
The existence of a contract between you and Pontosense.
The time limits of the applicable legal provisions.
It is important to know that the period of data retention can vary depending on the country you reside in.
6.Disclosure of Personal Information
Pontosense acts to protect your Personal Information and ensure that unauthorized individuals do not have access to your information by using security measures to protect your personal information. We will not knowingly disclose, sell or otherwise distribute your Personal Information to any third party without your knowledge and, where appropriate, your express written permission, except under the following circumstances:
Legal requests and investigations: We may disclose your personal information when such disclosure is reasonably necessary (i) to prevent fraud; (ii) to comply with any applicable statute, law, rule or regulation; or (iii) to comply with a court order.
Third-party vendors and service providers: We may, from time to time, outsource services, functions, or operations of our business to third-party service providers. When engaging in such outsourcing, it may be necessary for us to disclose your Personal Information to those providers (e.g. payroll, benefits providers). In some cases, the service providers may collect Personal Information directly from you on our behalf. We will work with any such providers to restrict how the providers may access, use and disclose your information.
Protection of Company and Others: We may release Personal Information when we believe release is necessary to comply with the law; enforce or apply our policies and other agreements; or protect the rights, property, or safety of our Company, our employees, or others. This disclosure will never, however, include selling, renting, sharing or otherwise disclosing your Personal Information for commercial purposes in violation of the commitments set forth in this policy.
7.Right of Access to Personal Information
We are committed to providing you with the right to oppose and withdraw your personal information.
Right to access:
This right entitles you to request us for a copy regarding the information we maintain about you. You can request an overview of your personal details by contacting us through the company details mentioned in this policy. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain Personal Information, for example if it contains Personal Information of other persons, or for legal reasons. For this purpose, we will require you to verify your identity before allowing you access to your Personal Information.
Right to rectification:
This right entitles you to request Pontosense to amend your personal information if you believe that it is incorrect or invalid. It also entitles you to request Pontosense to update your personal information if you believe it is not in its complete form.
Right to erasure:
This right entitles you to request Pontosense to delete/erase your personal information only under specific conditions. To discuss whether you are applicable for erasure of data, contact us at the company details mentioned in this policy.
Right to withdraw consent:
You also have a right to withdraw your consent from collecting and processing your information. Please note that withdrawing your consent will have no effect on the data processing done prior to your consent withdrawal.
Right to opt out from cookies:
Your browser gives you the option to reject cookies. However, setting your browser to reject cookies generally hinders the browser's performance and will adversely affect your experience while using our website.
8.Amendments to the Policy
For any queries relating to how we collect, process, and share your data, for any complaints and to exercise your rights you can contact us at our company email or mailing address mentioned below:
30 Adelaide St E., 12th Floor
Toronto, Ontario, M5C 3G8, Canada