Mounting errors occur when a device is rotated outside the angle range of -10° to 10°, or tilted up or down outside the range of 0° and 5°. Devices are not functional when a mounting error is detected. To resume functionality, realign your device on the wall.
Steps
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In the Rooms view, select the room with a device error.
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Tap Angle Correction to see the rotation and tilt of your device, and realign it accordingly.
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Reinstall your device in the corner.
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When the red LED turns off, you'll know the mounting error has been corrected.
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If you are unable to correct the mounting error, tap the Add Device button in the Rooms view and follow the onboarding steps to recalibrate your room.
Additional tips
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​Be sure to clean the wall surface with an alcohol wipe before adhesive mounting.
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Ensure that the walls of the selected corner are vertical. If this isn’t the case, try choosing another corner for mounting.
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If you are re-mounting a device, make sure to replace the adhesive tape on the mounting sleeve flaps.
Still have questions? Contact support@pontosense.com.